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Your EPA support team

A key pillar in our apprenticeship offer is our people and at City & Guilds we take a personal approach in supporting our customers as they navigate the world of apprenticeship standards.

Unlike many other End-Point Assessment Organisations, we have a dedicated Technical Advisor (TA) for each sector. Their role is exclusively to offer industry and education expertise and support customers with apprenticeship programmes.

As well as our Technical Advisors, we also have our End-Point Assessment Partnership Managers whose role is to help customers with the EPA process and provide guidance to ensure a smooth journey.

Our teams are on-hand to walk you through the process and provide advice from the start. We offer a team consisting of Business and Customer Services experts, quality leads, and policy and funding specialists – all working together to provide solutions for you.

Your support team

Speak to us

The City & Guilds and ILM team are on hand to provide customer support, technical support, and to meet any other needs.

You can access front-line support by:

0192 4930 800 (option 5)

customersupport@cityandguilds.com

If you would like to deliver new standards with us or switch from another EPAO please fill in the form below a member of our team will be in touch.