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Reasons to switch your end-point assessment to City & Guilds

Get access to unrivalled support and tools to help you and your apprentices plan proactively for EPA and be better prepared for upcoming reformed apprenticeship assessments.

Finding an end-point assessment organisation (EPAO) makes all the difference.

With City & Guilds, you get a flexible service and practical, end-to-end support to help you prepare for apprenticeship end-point assessment at every stage. You’ll be backed by dedicated teams, clear assessment plans to guide delivery, and online tools to help keep track progress against key milestones. 

Explore practical reasons providers switch their EPA to City & Guilds.

 

Capability, capacity and scale

Your apprentices can approach EPA with confidence. We’ve overseen 100,000+ EPAs across multiple standards with a 90% pass rate and will support you to help them pass first time.

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City & Guilds are the market leader in EPA

We delivered the highest number of Ofqual-regulated apprenticeship assessments according to official statistics published by the regulator, with over 18,500 EPAs completed in 2024 and 2025. Equivalent to 12.2% of total completed end-point assessments.

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Flexible assessment booking service

Secure bookings before gateway for most face-to-face assessments to support smoother delivery planning and timely completions. Over 90% of preferred booking dates are secured for apprentices, rising to almost 100% of preferred booking dates secured using our pre-gateway service.

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Strong assessment preparation resources

Support apprentices with practical preparation materials from planning documents to assessment examples and mock tests, available in Proficient and SmartScreen. These resources help you proactively prepare and ensure that your apprentices have the right tools in the run-up to their assessment.

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Specialist support when you need it

Get expert guidance from teams who understand EPA delivery end to end. Our dedicated EPA partnership teams, industry managers, technical advisors and digital solutions managers are on hand to help keep delivery on track, and maximise your apprentices’ opportunities from start to finish.

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Be ready for reformed apprenticeship assessment

Built on customer and employer feedback, our evolving apprenticeship assessment service brings together the best of what makes City & Guilds the largest end‑point assessment organisation in England, with a more agile, supportive and future‑ready model to support you smoothly through reform.

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Switch to City & Guilds

To register your interest in working with us as your EPAO, fill in our short EPA call back form and our team will be in touch to walk you through the process. You can also speak to our teams on 0192 4930 800.

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Working alongside City & Guilds has proved invaluable to the L&D team, as well as our apprentices. We have received a fantastic service from City & Guilds.

Oliver Rial
Technical Training Specialist, Swift Group Ltd

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Unrivalled teaching and learning resources

Our on-programme and EPA resources are mapped to the knowledge, skills and behaviours for each standard to equip you and your apprentices for success.

With us, you'll have:

    Access to our online service delivery platform EPA Proficient and digital e-portfolio solution Learning Assistant

    Tutor resources and guides, including practice tests and exemplar materials

    EPA handbooks detailing everything you need to know about the standards

    Training manuals with practical exercises to help apprentices prepare for EPA

    Lead Independent End Point Assessment (LIEPA)

    Dedicated online support hub

    Regular update webinars with live Q&A.

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End-to-end support

Our dedicated teams and learning resources are available to help you proactively prepare for EPA at every stage of the journey. 

A personal approach – our EPA and sector specialists are here to help.

You’ll have access to sector technical advisor, who bring industry and education expertise. In addition, our EPA Partnership Managers support you through the EPA process and provide guidance to ensure a smooth journey. 

High-quality, experienced assessors

Our assessors undergo rigorous vetting and training, and are closely supported and monitored by a Lead Assessor and Associate Manager. 

Meaningful feedback for all grade outcomes

We provide structured feedback for all grade outcomes. This gives you and your apprentices clear, actionable insights to enable continuous improvement. 

Special considerations and reasonable adjustments

All our policies support special considerations, reasonable adjustments, appeals, complaints, and re-sits and are available on the City & Guilds website. 

Your skills partner through apprenticeship reforms

The government has announced major reforms that are reshaping the apprenticeship system. With changes designed to boost opportunity, streamline assessments, and better align training with national skills needs. 

As the leading apprenticeship awarding organisation, we continue to engage regularly with the regulator and government departments to work on behalf of our customers and bring you the latest updates. 

We’re not just responding to reform - we’re helping shape it. 

By switching your end-point assessment to City & Guilds, you’ll benefit from our flexible service, and ongoing support to help you navigate apprenticeship reforms with confidence. 

To register your interest in working with us as your end-point assessment organisation (EPAO), and our team will be in touch to walk you through the process. 

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Stay informed on apprenticeship reforms

Sign up to receive updates straight to your inbox, access our policy explainer guide, and be the first to hear about the new developments.

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